DSW Designer Shoe Warehouse

The staff there have always been decent. One employee, an African American lady who I think was the manager was very helpful, offering to order Uggs that weren’t available in the store. But we wanted to wait for cyber Monday sales which was a mistake because the boots were no longer in stock. We should have done what she suggested. The guard at the door was very friendly always with a smile and greeting.

First time going here recommended by the foot locker sales kid, as we have a wide feet hard to find wide shoes so came here I was wowed by so many great brand selections. The Manager is not friendly or maybe just tired but regardless no “Thank you” whatsoever smh. The cashier girl who assisted me is so friendly but seems to be afraid to talk to her manager because she was hesitant of calling him when it’s nearly closing and she needs assistance since she doesn’t know how to punch in certain things in the register. I hope the manager will be more friendly and accommodating towards the staff so they can do their job better. Sorry but It doesn’t feel good to go in when you don’t see a welcoming staff/manager. Other than that, they have wide variety selection of shoes and etc… But I’d hope they have more wide shoes for kids.

I went to the store with family to buy some shoes but we didn’t like anything. We was walking out the door my dad hear the security guard saying something about him my dad ignored it and left we was not that much far from the store the cops pull over me and the cops had no reason to stop me cop just check in my car and check my license and he just said you can go without anything. I believe the DSW security guard had call the cops on us for just being racist. Wear house should change the security guard. This type of thing never happened to me. I got mentally upset about this. I will talk to my lawyer and take legal action.

I went in there to find out if an email I was sent was out of date or not it was sent to me yesterday but apparently it expired in July. That's fine but the girl was not nice and she raised her eyes like I was annoying her. I found a pair of shoes and there was a sign on there saying it was 20% off tried them on and they fit and Then I was waiting on the line. There was seven people in line and only one person at the counter. The woman that wasn't very nice. They must have been at least a half a dozen or more people roaming around. So when I finally got there to pay for my stuff she tells me that there was no sale and it's showing up as the regular price. I walk around I asked the guy for a manager or supervisor and he asked me what I wanted and I told him about the sign of 20% off. He said oh that happens all the time they don't take the sign off I said yeah but if that be the case that's your whole not mine and I should get the 20% off and he said we don't do that. Now I have been buying from DSW for many years my daughter as well and this is the first time I have had such treatment. I don't like your people that works in that dsw. This was on Staten Island on Richmond avenue near the mall.